customer service

My original title: “Teamwork, Podcasting and Content Creation for Customer Service.” I’m not sure if this sounds like something from, “The Bureaucrats Guide to Jargonistic Government,” but creating content within the bowels of any bureaucracy is a topic of real concern. Better title, “If You Edit my Copy One More Time, I Will Set Your […]

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Create Great Content To Improve Government Customer Service Leonard Adam Sipes, Jr. The article below is a speech delivered on December 11, 2014 at the Digital Government Institute (http://www.digitalgovernment.com/)/Cgov (http://www.cgovcop.org/) Conference on improving customer service at the Ronald Reagan Building in Washington, D.C. Leonard Sipes (Senior Public Affairs Specialist/Social Media Manager) and Timothy Barnes (Enterprise […]

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Http://LeonardSipes.Com and Http://MyLifeAudio.Com Why do most customer service operations suck? I could be a bit more polite but it’s the truth and quite frankly, “suck” doesn’t begin to describe the inadequacy and frequency of terrible customer service. Examples: I call Sears and ask about the snow-plowing capabilities  of a garden tractor and I get someone that struggles […]

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Http://LeonardSipes.Com I read a newspaper article this morning about long wait times at government offices. As someone who spent over 30 years representing government and as someone who writes articles about government, association and nonprofit social media and PR, customer service is always an interesting topic. We are frequently paired off against the private sector; […]

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